Observation

As the dogs and I were walking along, I noticed that Marci was walking differently. I picked her up and found something on the bottom of her foot that I quickly removed. Observation – paying attention – requires us to be intentional. It is necessary to be intentional to understand the needs of the people […]

Encounters with a Stranger

As I sat at my desk going through my task list, I noticed an elderly woman approaching the office door. Was she coming inside? She is not a client. I went to the door to greet her and figure out who she was and what she needed. She saw a van parked outside our office […]